#1
Kelly
CSR
89.0
($300)Score
82%+30Booking Rate
36%+9Close-Through
796+20Outbound Calls
13+20Memberships
180+10Jobs Booked
0+0Reviews
CSR Leader
August Revenue Goal
$760,695
Month to Date
$455,077
Pace
$502,980
Left to Goal
$305,618
Data as of 2:47 PM · updates every 15 min, 8am-8pm
#2
★
Nichelle
CSR
70.7($60)Score
81%Booking Rate+30
46%Close-Through+11
603Outbound Calls+15
3Memberships+5
139Jobs Booked+8
1Reviews+2
#3
★
Albert Aragon
CSR
68.8($35)Score
80%Booking Rate+29
81%Close-Through+20
393Outbound Calls+10
1Memberships+2
108Jobs Booked+6
1Reviews+2
#4
Broccoli AI
CSR
28.8Score
68%Booking Rate+25
N/AClose-Through+0
0Outbound Calls+0
0Memberships+0
71Jobs Booked+4
0Reviews+0
#5
HellenMJ
CSR
19.3Score
N/ABooking Rate+0
7%Close-Through+2
640Outbound Calls+16
0Memberships+0
27Jobs Booked+2
0Reviews+0
#6
Cheri Fortner
CSR
11.3Score
25%Booking Rate+9
N/AClose-Through+0
73Outbound Calls+2
0Memberships+0
5Jobs Booked+0
0Reviews+0
★
Anna
Inside Sales
$114,610Sold
240
Outbound Calls
12
Jobs Sold
0
Memberships
How Scoring Works
Each metric's top performer earns the full points; everyone else earns a proportional share of them. A customer review adds a flat 2-pt bonus. Your Score is the sum of all six.
How Rank Is Scored
Booking Rate30 pts
Close-Through20 pts
Outbound Calls20 pts
Memberships20 pts
Total Jobs10 pts
Reviews2 pts
Avg Booking Rate
67%
Close-Through
47%
Memberships Sold
17
Outbound Calls
2,745
Inside Sales
$114,610
Company Revenue
$455,077
GOAL $760,695 · PACE $502,980