#1
Kelly
CSR
94.7
Score
95%+30Booking Rate
36%+15Close-Through
612+20Outbound Calls
12+20Memberships
195+10Jobs Booked
0+0Reviews
CSR Leader
June2026
Metrics update every 15 minutes
#2
Nichelle
CSR
69.7Score
86%Booking Rate+27
38%Close-Through+15
541Outbound Calls+18
1Memberships+2
154Jobs Booked+8
0Reviews+0
#3
Albert Aragon
CSR
64.9Score
86%Booking Rate+27
49%Close-Through+20
293Outbound Calls+10
1Memberships+2
126Jobs Booked+6
0Reviews+0
#4
Broccoli AI
CSR
26.2Score
77%Booking Rate+24
N/AClose-Through+0
0Outbound Calls+0
0Memberships+0
37Jobs Booked+2
0Reviews+0
#5
HellenMJ
CSR
13.8Score
N/ABooking Rate+0
11%Close-Through+4
277Outbound Calls+9
0Memberships+0
9Jobs Booked+0
0Reviews+0
#6
Cheri Fortner
CSR
0.9Score
N/ABooking Rate+0
N/AClose-Through+0
18Outbound Calls+1
0Memberships+0
6Jobs Booked+0
0Reviews+0
★
Anna
Inside Sales
$20,365Sold
240
Outbound Calls
11
Jobs Sold
0
Memberships
How Scoring Works
Each metric's top performer earns the full points; everyone else earns a proportional share of them. A customer review adds a flat 2-pt bonus. Your Score is the sum of all six.
How Rank Is Scored
Booking Rate30 pts
Close-Through20 pts
Outbound Calls20 pts
Memberships20 pts
Total Jobs10 pts
Reviews2 pts
Avg Booking Rate
86%
Close-Through
39%
Memberships Sold
14
Outbound Calls
1,981
Inside Sales
$20,365